Building a company culture around values. The Netflix way

11 03 2011

This presentation has been around for a while but is still one of the best I’ve seen around building a successful company culture. Netflix are a US based DVD and film rental company and they’ve built what certainly seems on the outside to be a brilliant culture and success story based all around 7 key aspects of culture:

Values
High Performance
Freedom & Responsibility
Context, not Control
Highly Aligned, Loosely Coupled
Pay Top of Market
Promotions & Development

They believe that having these pillars in place will ensure current and long lasting success of their business and their people and I have to say I agree with them.

If you’ve seen this before, then I’d suggest to read again for a refresher and if you’ve never seen it… enjoy!

Great weekend all.





Wonderful TED talk – Nigel Marsh: How to make the work-life balance work

8 02 2011

I love TED and watch it as often as I can. I find it truly inspiring. Yesterday, I saw one of my favourite talks in a long time by a guy called Nigel Marsh on “How to make the work-life balance work”. It’s funny, charming and above all else, true! You can watch the video on the TED website but seeing’s as wordpress won’t let me imbed their video on there, I’ve also included a YouTube video.

I can’t recommend enough that you get some TED in your life! :) Do you have any favourites that you’d like to share?

Enjoy





Today you, tomorrow me

15 12 2010

A feel good post today. This comes via my friend and ex-colleague @addhass and is a story about the kindness of strangers summed up with the very simple and lovely sentiment “today you, tomorrow me”.

I’ve copied the story below and you can view the original post here.

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Today you, tomorrow me

Just about every time I see someone I stop. I kind of got out of the habit in the last couple of years, moved to a big city and all that, my girlfriend wasn’t too stoked on the practice. Then some shit happened to me that changed me and I am back to offering rides habitually. If you would indulge me, it is long story and has almost nothing to do with hitch hiking other than happening on a road.

This past year I have had 3 instances of car trouble. A blow out on a freeway, a bunch of blown fuses and an out of gas situation. All of them were while driving other people’s cars which, for some reason, makes it worse on an emotional level. It makes it worse on a practical level as well, what with the fact that I carry things like a jack and extra fuses in my car, and know enough not to park, facing downhill, on a steep incline with less than a gallon of fuel.

Anyway, each of these times this shit happened I was DISGUSTED with how people would not bother to help me. I spent hours on the side of the freeway waiting, watching roadside assistance vehicles blow past me, for AAA to show. The 4 gas stations I asked for a gas can at told me that they couldn’t loan them out “for my safety” but I could buy a really shitty 1-gallon one with no cap for $15. It was enough, each time, to make you say shit like “this country is going to hell in a handbasket.”

But you know who came to my rescue all three times? Immigrants. Mexican immigrants. None of them spoke a lick of the language. But one of those dudes had a profound affect on me.

He was the guy that stopped to help me with a blow out with his whole family of 6 in tow. I was on the side of the road for close to 4 hours. Big jeep, blown rear tire, had a spare but no jack. I had signs in the windows of the car, big signs that said NEED A JACK and offered money. No dice. Right as I am about to give up and just hitch out there a van pulls over and dude bounds out. He sizes the situation up and calls for his youngest daughter who speaks english. He conveys through her that he has a jack but it is too small for the Jeep so we will need to brace it. He produces a saw from the van and cuts a log out of a downed tree on the side of the road. We rolled it over, put his jack on top, and bam, in business. I start taking the wheel off and, if you can believe it, I broke his tire iron. It was one of those collapsible ones and I wasn’t careful and I snapped the head I needed clean off. Fuck.

No worries, he runs to the van, gives it to his wife and she is gone in a flash, down the road to buy a tire iron. She is back in 15 minutes, we finish the job with a little sweat and cussing (stupid log was starting to give), and I am a very happy man. We are both filthy and sweaty. The wife produces a large water jug for us to wash our hands in. I tried to put a 20 in the man’s hand but he wouldn’t take it so I instead gave it to his wife as quietly as I could. I thanked them up one side and down the other. I asked the little girl where they lived, thinking maybe I could send them a gift for being so awesome. She says they live in Mexico. They are here so mommy and daddy can pick peaches for the next few weeks. After that they are going to pick cherries then go back home. She asks if I have had lunch and when I told her no she gave me a tamale from their cooler, the best fucking tamale I have ever had.

So, to clarify, a family that is undoubtedly poorer than you, me, and just about everyone else on that stretch of road, working on a seasonal basis where time is money, took an hour or two out of their day to help some strange dude on the side of the road when people in tow trucks were just passing me by. Wow…

But we aren’t done yet. I thank them again and walk back to my car and open the foil on the tamale cause I am starving at this point and what do I find inside? My fucking $20 bill! I whirl around and run up to the van and the guy rolls his window down. He sees the $20 in my hand and just shaking his head no like he won’t take it. All I can think to say is “Por Favor, Por Favor, Por Favor” with my hands out. Dude just smiles, shakes his head and, with what looked like great concentration, tried his hardest to speak to me in English:

“Today you…. tomorrow me.”

Rolled up his window, drove away, his daughter waving to me in the rear view. I sat in my car eating the best fucking tamale of all time and I just cried. Like a little girl. It has been a rough year and nothing has broke my way. This was so out of left field I just couldn’t deal.

In the 5 months since I have changed a couple of tires, given a few rides to gas stations and, once, went 50 miles out of my way to get a girl to an airport. I won’t accept money. Every time I tell them the same thing when we are through:

“Today you…. tomorrow me.”

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Wouldn’t it be great if we all thought like that a little more often?





Great reads about SEO, Social Media, Marketing, Philosophy and Business

5 10 2010

How’s that for an eclectic title?

I read a lot. All the time in fact. Fiction, non fiction, business, self help, philosophy, you name it, I read it… here’s a few of my favourite business and thinking related papers, eBooks and books that you may want to settle down with a nice cup of tea and have a read of…

Google SEO Starter Guide

“From the horses’ mouth” an updated starter guide to SEO covering everything from site structure, content optimisation, dealing with crawlers, SEO for mobile and even marketing your website through promoting & analysing. If you’re new to SEO, it’s an absolute must. If you’re experienced, it’s a great refresher.

Rework: Change the Way You Work Forever by 37 Signals

The guys behind Basecamp, Highrise, Backpack and Campfire have written this clear, concise book about setting up and running a business, right down to how you manage your work load and prioritisation. Highly recommended.

Presentation Zen (Garr Reynolds)

How many of us have sat through (or given) 60 slide, text heavy powerpoint presentations that are just a series of bullet points that are then READ out to the audience that are also sitting there READING them??? I know I have, too many times. This book serves to overcome that, to make your presentations engaging, clear, fluid… and most of all, interesting.

What is Social Media? An eBook by Antony Mayfield, iCrossing.

Antony is one of the leading thinkers on Social Media and has written a very easy to understand introduction guide. The guide covers the basics of what social media is, why it’s vital for brands to understand, where the key networks are, and some very useful guidance and principals of engaging with the people within those networks.

Me & My Web Shadow – again, by Antony Mayfield.

In this book, Antony shifts the perspective of Social Media from brands, to people. Essentailly, the book is a guide as how to understand and manage your online self. In his own words “This book helps you to: understand how what’s said about you on the Web can affect your job, your business and your personal life, both positively and negatively; develop a personal plan for managing your online reputation; and, protect yourself against identity hijacking.”

The Art of Happiness – The Dalai Lama

Not related to business or marketing in any way shape or form, I think this is one of the most important and influential books I’ve ever read. Quite simply the book is a series of interviews with the Dalai Lama where he talks about his philosphies on being happy, being free of worry, anger and upset and to see the world with complete compassion for other people. A very enlightening read!

Saltwater Buddha – Jaimal Yogi

Continuing with the whole Buddhist Zen subject, this one is told through the medium of surfing. Kinda like a “Zen and the Art of MotorCycle Maintenance ”  but for us water dwelling folk!

Holy Trinity of Technology Marketing – Velocity Partners

I’m a big fan of Velocity. I love the way they present themselves and the language they use on the site, and in their communications. They’re a B2B Marketing Agency, and whilst I’ve never used their services (sorry, if I can ever afford to, I definitely will!), they’ve become a very useful resource for all things content marketing. Although this guide says it’s pitched at Technology Marketing, the whole idea of the things to think of when creating a brand (i.e. “Who the hell are you?” “Why should we care?” and “Why should we believe you?”), ring true across the board in my opinion.

Tracking Social Media ROI Viewing Spectrum Analytics (Marshall Sponder)

This white paper tackles the burning question of “How do we prove ROI through Social Media?”.

7 Habits of Highly Successful People (Stephen R Covey)

Kind of a business / self-help book all rolled in to one. Mr Covey talks about a principle-centred approach for solving personal and professional problems. The book gives a step-by-step pathway for living with fairness, integrity, honesty and human dignity – principles that give us the security to adapt to change, and the wisdom and power to take advantage of the opportunities that change creates.

The Networked Nonprofit: Connecting with Social Media to Drive Change (Beth Kanter & Allison H Fine)

A great resource offering a set of guiding principles to help non profits make the transition from top-down thinking to a more networked, social approach, enabled by technology. There’s a foreward by Randi Zuckerberg (co founder of Facebook) suggesting the importance of this book if you work in the not for profit sector.

A Whole New Mind: Why Right-Brainers Will Rule the Future (Dan Pink)

This book by Al Gore’s ex-chief speechwriter explores the concept of left (analytical and sequential) and right (visual and creative) brain thinking changing in the business world today. Dan argues that a lot of the stuff that used to be “left” brain (computer programming, accounting etc) can now either be automated or outsourced to cheaper economies. Dan’s idea is that right brain thinking will become the more important and useful approach bring all things together holistically and seeing the bigger picture. One to get you thinking…

Linchpin: Are You Indispendable? How to Drive Your Career and Create a Remarkable Future (Seth Godin)

What can be said about Seth Godin that hasn’t been said? The man’s a genius. In this book, he looks at why some individuals become absolutely indesensible to their organisations (or Linchpins!), and how we can strive to become like this.

He also has a brilliant blog that’s well worth following.

Enjoy! It would be great to continue this resource, so if you get value from the recommendations made it, perhaps you’d like to share some reads that you’ve found useful or inspirational?

PS: You may have noticed that some of the books here are tracked by the Amazon affiliate program. They are and any monies donated as a result of purchases from this post will all be given to charity.





Using your powers for good – volunteering at The Media Trust

6 08 2010

Not long ago, I read the fantastic book “The Art of Happiness”, interviews with the Dalia Lama. It’s had quite a profound effect on me. One of the core themes in the book (and I believe Buddhist philosophy), is the concept of altruism, helping others. “The greatest quality is seeking to serve others” Atisha.

With this in mind and with the fundamental reason behind setting up liquidsimplicity, today I have signed up to become part of the Media Trust. The Media Trust is an amazing organisation that “provides charities and voluntary organisations with the skills they need to raise awareness of their cause and improve their communications”. You can volunteer to work alongside a charity, become a mentor to young people, speaking at events or film making. It’s a real opportunity to use all the skills and experience you’ve picked up along the way to help other people, learn some valuable skills and meet new and like-minded individuals.

Total no brainer for me. If you’re interested in becoming part of this, or are an organisation that could benefit from tapping in to a resource like this, take a look around the media trust website and sign-up.

Go on,  it’ll make you feel all warm and fluffy inside!





Why I started LiquidSimplicity

4 08 2010

Why I think working for yourself is the way forward:

Because you make the decisions and face the consequences of your own actions.

Have you ever been asked to do things or work with brands that fundamentally go against your principals?

Because it’s exciting.
There’s a really great feeling of creating something for yourself. Your mind is on overdrive of all the things you want to do and can achieve. There’s also no-one to tell you, you can’t do it.

Because it’s challenging.
You have to really understand your business to ask people to trust you with theirs. There’s no blagging. And challenging things are always more rewarding.

Because I want to be proud of what I do.
I think life’s too short not to be.

Because it’s scary.
And being scared helps remind you that you’re alive and kicking. It’s also a damn sight better than knowing exactly what every day is going to be like for the foreseeable future.

Because you can make the money you feel you’re worth.
And not have to rely on the favour of a boss, or the yearly compulsory raise in line with inflation. You set your own benchmark. You might not always reach it, but at least you know it’s not because someone else is holding you back.

Because there a very few reasons not to.
If you plan correctly, keep your eyes open and are realistic with your goals then go for it. You can always go back to working full-time for someone else. How is that any worse than your current situation?

These are just some personal drivers for me. I’m not trying to assume I know about anyone else’s lives or experiences. That’s their movie. This is mine. If you feel the same, we’d love to hear from you.





The birth of LiquidSimplicity – search and social media marketing consultancy

3 08 2010



LiquidSimplicity is a freelance search (SEO and PPC) and social media marketing consultancy. Our number one objective is to help organisations become more profitable, efficient and successful with their digital marketing through consultancy, tools and software, implementation and coaching.

LiquidSimplicty is owned by me, Neil Cains. I have over 8 years experience in digital agencies having managed large teams to plan and execute cutting edge search and social campaigns for some of the world’s leading brands. You can see more about the stuff I’ve been up to on my LinkedIn profile.

We operate on “virtual” consultancy model and use a network of very, very skilled people that we work with based on the projects we’re working on at any given time. That way, you only pay for the resource you need at any given time.

There’s a Wordle below of all the words used to describe me by clients and colleagues on my LinkedIn page and gives you a visual idea of the kinds of feelings people have about me where we’ve worked together:

When I’m not working I’m an avid surfer (on waves, not just the internet!), a musician and a father to a power ranger, the red one apparently!

That’s it in a nutshell… if you like the sound of that and would love to work with us as part of the virtual team or to let us help you, please get in touch. I’d love to speak to you.








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