Building a company culture around values. The Netflix way

11 03 2011

This presentation has been around for a while but is still one of the best I’ve seen around building a successful company culture. Netflix are a US based DVD and film rental company and they’ve built what certainly seems on the outside to be a brilliant culture and success story based all around 7 key aspects of culture:

Values
High Performance
Freedom & Responsibility
Context, not Control
Highly Aligned, Loosely Coupled
Pay Top of Market
Promotions & Development

They believe that having these pillars in place will ensure current and long lasting success of their business and their people and I have to say I agree with them.

If you’ve seen this before, then I’d suggest to read again for a refresher and if you’ve never seen it… enjoy!

Great weekend all.





A 10 step process for planning, selling and presenting ideas

25 02 2011

I recently read “The Art of the Start”, a fascinating book by Guy Kawasaki. Guy has had an amazing career ranking from Chief Evangelist at Apple and is the co-founder of Alltop.com, an “online magazine rack” of popular topics on the web, and a founding partner at Garage Technology Ventures.

Originally, I read “The Art of the Start” to help me with planning for a start-up company I’m working with, and the lessons I’ve learned can be used in so many ways I thought I’d share them. This process can be used to define marketing activity, sales pitches, investor pitches or for gaining partners. I’ve taken inspiration from Guy’s book but have adapted in certain places. If you can get this process in to a 10 slide presentation, then great!

It follows a very clear process based on the following 10 steps:

1: The introduction

Detail the name of your organisation, who you are and introduce what you’re going to be talking about. Tell people what you’re about to tell them.

2: What’s the problem?

This is absolutely critical to any kind of planning you’re trying to do. If you don’t know what the pain is that people are feeling, or the difficulties they may be having, how can you appeal to them? This step sets the scene for the rest of the presentation.

3: What’s your solution to the problem?

Explain what it is you have or can do to address and solve the issues identified in step 2. Do you have an amazing product, piece of content, strategy, person or something else that can overcome the problem? This isn’t the time for in-depth technical explanations, moreover a summary of what you can do to help.

4: Who needs your solution? Who’s your target audience?

This could be your business model or a marketing plan of what you can do to turn the solution in to the problem into meaningful results for your clients and your own organisation. Who are you going to sell this to? Who do you want to communicate with? What will mean your solution is working?

5: What’s the magic behind your solution?

This is where you can go in to more depth. If possible, a video or diagram that demonstrates the process, product or campaign will work well here. Back this up with further written information or links to more content. Think “why would people be interested in this?” and “why would people want our solution over a competitors?”.

6: What can you do to back this up?

If you can give a demo of your product or an example of a previous campaign, or another client that has had the problem you’re addressing, and can demonstrate how you’ve solved it, put this in now. If you can’t back up why your product or plan will work, then perhaps you need to think a little more deeply about the problem and your proposed solution?

7: Who’s the competition and what are they doing?

Think about your competitors and what they might be doing to solve the same problem. What will it mean if they solve it before you do? If you’re selling your solution to a client that is using a competitor then discuss this. However, be careful not to disparage your competitors. People don’t want to hear why others are bad; they want to hear why you’re good.

8: Who are the Team?

This is your opportunity to let your audience know who will be working with and for them. Introduce the people that created the solution and why they’re the right people of the job. This doesn’t need to be full CV’s, just some top-line achievements and, even better, a couple of reference comments from satisfied customers they’ve worked with before.

9:  What have you achieved so far?

Use this section to explain your key achievements in developing the solution to date. Give examples and milestones. Tie this in to how it all has contributed to getting to where you are today.

10: Recap and next steps…

This final part is to recap what you’ve been talking about (tell them what you’ve told them) to engender further action and commitment from your audience. It should include clear, easy to understand tasks that need to be undertaken to realise the goals and is a great opportunity to answer any questions that have arisen and to take feedback from the floor. This can all then be fed in to the rest of plan!

This reminds me of some advice I once received about the art of presenting in a very simple way:

  1. Tell people what you’re going to tell them
  2. Then tell them
  3. Then tell them what you’ve just told them

I know it sounds a bit silly but reinforcing this simple thing goes a long way to ensure there’s no confusion in what you’re saying.

And that’s it. This approach has helped me no end over the last few weeks and is something I wished I’d learned years ago! I hope it helps you.

Guy’s book is a great read for anything trying to start something and I urge you to read it. You can buy it from Amazon: Guy Kawasaki – “The Art of the Start

Flickr image by: photosteve101





Wonderful TED talk – Nigel Marsh: How to make the work-life balance work

8 02 2011

I love TED and watch it as often as I can. I find it truly inspiring. Yesterday, I saw one of my favourite talks in a long time by a guy called Nigel Marsh on “How to make the work-life balance work”. It’s funny, charming and above all else, true! You can watch the video on the TED website but seeing’s as wordpress won’t let me imbed their video on there, I’ve also included a YouTube video.

I can’t recommend enough that you get some TED in your life! :) Do you have any favourites that you’d like to share?

Enjoy





Fixed Mind-sets vs. Growth Mind-sets

6 12 2010

I saw this infographic last week via Dan Pink on a lecture given by Stanford professor Carol Dweck about the concept of mind-sets related to intelligence and learning. It argues that a fixed mind-set leads to “a desire to look smart” and a growth mind-set has “a desire to learn”… the tendencies that arise from each mind-set are listed below, with the overall conclusion of where each one leads. Although it was originally developed in 2007 I’ve only just seen it so I thought I’d share. Interesting stuff.

It chimes of the need for flexibility not only in ourselves and the way we are but we can also apply this to our search and social media strategies and work – listen, learn, do, listen again, re-evaluate, do, listen once again, learn, and so on… it’s a virtuous cycle that is far more likely to lead to success than having a fixed view of the world, our peers, our learning styles / ability, our cusomers, ourselves…

Not sure how well the image will render, so you can see the original here.





Brilliant post from Seth Godin today: Embracing the upcycle instead of the downcycle

18 11 2010

Image taken straight from his website (hope that’s ok?) If not, let me know and I’ll happily change it…

I won’t make a habit of completely copying and pasting another person’s blog posts as there’s not really huge amounts of value in that but today, I read a brilliant post from Seth Godin that I felt important to share. If you’re not already reading his stuff, you should be.

This is taken verbatim from the post: Embracing the upcycle instead of the downcycle:

“Does a stressful event start a cascade that ends up making even you more stressed?

If an authority figure corrects your behavior, does the intervention lead you to push back and make the behavior worse?

Does a failure set you on a path to more failure?

These questions seem philosophical or even paradoxical, but in fact I think they get to the heart of why some people succeed and others don’t. We can choose to create cycles that move us up or endure cycles that drag us down.

A cop hassles a teenager who is acting out. The kid escalates. The cop escalates. Someone gets shot.

A sales call is going poorly because the prospect doesn’t perceive the salesperson is confident. She responds by becoming even less confident. No sale.

A mistake is made. The stakes go up. Rattled, another mistake is made, and then again, until failure occurs…

James Bond is a hero because the tougher the world got, the cooler he got. Symphony conductors don’t endure the pressure of a performance, they thrive on it.

If being a little behind creates self-pressure that leads to stress and then errors, it’s no wonder you frequently end up a lot behind. If the way you manage your brand inevitably leads to a ceaseless race to the bottom, it’s no wonder that you’re struggling. A small bump gets magnified and repeated until it overwhelms.

Customer service falls apart when mutual escalation or non-understanding sets in. Management falls apart when power struggles or miscommunication escalate. Education falls apart when students respond to negative tracking by giving up.

Someone who gets better whenever he fails will always outperform someone who responds to failure by getting worse. This isn’t something in your DNA, it’s something you can learn or unlearn.

The appropriate response is not to try harder, to bear down and grind it out. The response that works is to understand the nature of the cycle and to change it from the start. You must not fight the cycle, you must transform it into a different cycle altogether. It’s a lot of work, but less work than failing.

When the lizard pushes you to recoil in fear, that’s your cue to embrace the trembling fear and do precisely the opposite of what it demands. This won’t work the first time or even the tenth, but it’s the path to an upcycle, one where each negative input leads to more productivity, not less.”

Hope that proves of interest, it certainly resonates for me.

Get RSS feeds from Seth’s blog, here.





Great reads about SEO, Social Media, Marketing, Philosophy and Business

5 10 2010

How’s that for an eclectic title?

I read a lot. All the time in fact. Fiction, non fiction, business, self help, philosophy, you name it, I read it… here’s a few of my favourite business and thinking related papers, eBooks and books that you may want to settle down with a nice cup of tea and have a read of…

Google SEO Starter Guide

“From the horses’ mouth” an updated starter guide to SEO covering everything from site structure, content optimisation, dealing with crawlers, SEO for mobile and even marketing your website through promoting & analysing. If you’re new to SEO, it’s an absolute must. If you’re experienced, it’s a great refresher.

Rework: Change the Way You Work Forever by 37 Signals

The guys behind Basecamp, Highrise, Backpack and Campfire have written this clear, concise book about setting up and running a business, right down to how you manage your work load and prioritisation. Highly recommended.

Presentation Zen (Garr Reynolds)

How many of us have sat through (or given) 60 slide, text heavy powerpoint presentations that are just a series of bullet points that are then READ out to the audience that are also sitting there READING them??? I know I have, too many times. This book serves to overcome that, to make your presentations engaging, clear, fluid… and most of all, interesting.

What is Social Media? An eBook by Antony Mayfield, iCrossing.

Antony is one of the leading thinkers on Social Media and has written a very easy to understand introduction guide. The guide covers the basics of what social media is, why it’s vital for brands to understand, where the key networks are, and some very useful guidance and principals of engaging with the people within those networks.

Me & My Web Shadow – again, by Antony Mayfield.

In this book, Antony shifts the perspective of Social Media from brands, to people. Essentailly, the book is a guide as how to understand and manage your online self. In his own words “This book helps you to: understand how what’s said about you on the Web can affect your job, your business and your personal life, both positively and negatively; develop a personal plan for managing your online reputation; and, protect yourself against identity hijacking.”

The Art of Happiness – The Dalai Lama

Not related to business or marketing in any way shape or form, I think this is one of the most important and influential books I’ve ever read. Quite simply the book is a series of interviews with the Dalai Lama where he talks about his philosphies on being happy, being free of worry, anger and upset and to see the world with complete compassion for other people. A very enlightening read!

Saltwater Buddha – Jaimal Yogi

Continuing with the whole Buddhist Zen subject, this one is told through the medium of surfing. Kinda like a “Zen and the Art of MotorCycle Maintenance ”  but for us water dwelling folk!

Holy Trinity of Technology Marketing – Velocity Partners

I’m a big fan of Velocity. I love the way they present themselves and the language they use on the site, and in their communications. They’re a B2B Marketing Agency, and whilst I’ve never used their services (sorry, if I can ever afford to, I definitely will!), they’ve become a very useful resource for all things content marketing. Although this guide says it’s pitched at Technology Marketing, the whole idea of the things to think of when creating a brand (i.e. “Who the hell are you?” “Why should we care?” and “Why should we believe you?”), ring true across the board in my opinion.

Tracking Social Media ROI Viewing Spectrum Analytics (Marshall Sponder)

This white paper tackles the burning question of “How do we prove ROI through Social Media?”.

7 Habits of Highly Successful People (Stephen R Covey)

Kind of a business / self-help book all rolled in to one. Mr Covey talks about a principle-centred approach for solving personal and professional problems. The book gives a step-by-step pathway for living with fairness, integrity, honesty and human dignity – principles that give us the security to adapt to change, and the wisdom and power to take advantage of the opportunities that change creates.

The Networked Nonprofit: Connecting with Social Media to Drive Change (Beth Kanter & Allison H Fine)

A great resource offering a set of guiding principles to help non profits make the transition from top-down thinking to a more networked, social approach, enabled by technology. There’s a foreward by Randi Zuckerberg (co founder of Facebook) suggesting the importance of this book if you work in the not for profit sector.

A Whole New Mind: Why Right-Brainers Will Rule the Future (Dan Pink)

This book by Al Gore’s ex-chief speechwriter explores the concept of left (analytical and sequential) and right (visual and creative) brain thinking changing in the business world today. Dan argues that a lot of the stuff that used to be “left” brain (computer programming, accounting etc) can now either be automated or outsourced to cheaper economies. Dan’s idea is that right brain thinking will become the more important and useful approach bring all things together holistically and seeing the bigger picture. One to get you thinking…

Linchpin: Are You Indispendable? How to Drive Your Career and Create a Remarkable Future (Seth Godin)

What can be said about Seth Godin that hasn’t been said? The man’s a genius. In this book, he looks at why some individuals become absolutely indesensible to their organisations (or Linchpins!), and how we can strive to become like this.

He also has a brilliant blog that’s well worth following.

Enjoy! It would be great to continue this resource, so if you get value from the recommendations made it, perhaps you’d like to share some reads that you’ve found useful or inspirational?

PS: You may have noticed that some of the books here are tracked by the Amazon affiliate program. They are and any monies donated as a result of purchases from this post will all be given to charity.








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